This shipping and returns policy applies to Zamira Australia products purchased online at Zamira.com.au only.
Order processing times
All online orders are processed and dispatched within 1 to 2 business days (excluding weekends and public holidays) after we receive your order. You will receive another notification by email when your online order has shipped.
If you haven’t received your online order confirmation within 2 days, please contact us at firstname.lastname@example.org with your name and order number and we will follow it up for you.
We currently offer a selected range of products for sale online on Zamira.com.au. These products are available for delivery within Australia only.
We cannot ship to PO Boxes. Please provide a business or residential address in the checkout.
Domestic Shipping costs
Shipping costs are calculated based on the postcode of your delivery address within Australia. Shipping costs are displayed in the checkout before you finalise your purchase.
Currently, we do not ship online orders internationally. If you’re outside of Australia and would like to purchase our products, please contact us so that we can connect you with a distributor in your region, who will be able to consult you on Zamira Australia products best suited to your needs that are available in your region.
How can I check the status of my online order?
When your online order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
If you haven’t received your online order within 7 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will follow it up for you.
Orders containing dangerous goods
Online orders that contain dangerous goods can only be shipped by road and may take longer to get to you. If your online order contains dangerous goods and has not been received within 14 days, please contact us at firstname.lastname@example.org with your name and order number, and we will follow it up for you.
Refunds, returns and exchanges
Under Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind, but you can choose a refund or exchange if an item has a major problem. This is when the item:
- Has a problem that would have stopped you from buying it, if you had known about it
- Is unsafe
- Is significantly different from the sample or description
- Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time (if it is an item that can be repaired).
If it is not repaired in a reasonable time, you can choose a refund or replacement. Please keep your proof of purchase (your receipt for online purchase) and contact us at email@example.com with your name, order number and question.
If we agree to a refund, the refund will be processed onto the same credit card that was used to make the online order on Zamira.com.au. Funds are usually available within 7 business days, but this may vary depending on individual banks’ processing times.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.
How to get in touch with us
If you have any further questions, please contact us at email@example.com.